Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. SUPPLEMENTS, SOAP, BALMS LOTIONS, CREAMS ARE NON RETURNABLE IF THEY HAVE BEEN USED OR PACKAGING OPENED
Additional non-returnable items:
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at supplements@strengthrx.com.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at supplements@strengthrx.com and send your item to: STRENGTH Rx, LLC, 345 Old Curry Hollow Road, Pleasant Hills Pa. 15236
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you should mail your product to: STRENGTH Rx, LLC 345 Old Curry Hollow Road Pleasant Hills, Pa. 15236}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at supplements@strengthrx.com for questions related to refunds and returns.
STRENGTH Rx, LLC
Shipping and Returns
RETURNS
If you are not satisfied with your purchase, please contact us for a Return Merchandise Authorization (RMA) request within 7 Days of the receipt of the product. If the item is returned in its original condition with tags, we will offer you a refund to your original method of payment. All products must be packed in the original packaging and registration that shipped with the product. An open box fee and restocking fee of $ (15% of purchase price) will be assessed on any sealed product that is opened or removed from its original packaging.
- RETURN SHIPPING (TIPS): We recommend that you use a carrier that offers shipment tracking for all returns, and either insure your package for safe return or declare the full value of the shipment so that you are protected if the shipment is lost or damaged in transit. If you chose not to use a carrier that offers tracking and insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping.The United States Postal Service (USPS) offers limited tracking capabilities and there is a 30-calendar-day waiting period before USPS will initiate a trace. The customer is responsible for shipping charges both ways on returns, as well as for shipping charges on shipments that are refused.
Contact: STRENGTH Rx, LLC
345 Old Curry Hollow Road
Pleasant Hills, PA. 15236
Phone: 412-655-6570
Email: admin@strengthrx.com